Everleap Managed Hosting Story
In the Fall of 2022, the team at Showroom Software had finally had enough. After migrating to a public cloud platform, the IT and engineering professionals tasked with keeping the Showroom platform running for furniture stores and designers were at their breaking point. The problem? For all the performance and scalability of the public cloud infrastructure, their support and service were sorely lacking.
Showroom Software was established in 2001, providing e-commerce and digital marketing solutions to furniture stores and designers alike. With the help of their software, businesses could manage customer orders, create custom catalogs, build websites, handle payment processing, generate leads, and more.
On the public cloud system, the team had difficulty troubleshooting problems quickly or getting real-time advice on how to optimize their architecture for maximum performance. This not only caused delays in their operations but also resulted in lost revenue due to downtime and other hiccups that could have been avoided with better guidance from the public cloud provider.
Realizing they needed a better hosting solution to ensure their customers’ success and that of Showroom Software’s own platform, they reached out to Everleap. Immediately impressed by Everleap’s commitment to 24/7/365 customer service, Showroom Software saw an opportunity to alleviate some of the pain points associated with cloud hosting.
With Everleap's help, Showroom Software was able to make an effortless migration into the cloud while taking advantage of Everleap’s cloud hosting expertise as well as its proactive advanced monitoring capabilities. Now they have access to quality customer support whenever they need it — helping them nip issues in the bud before any significant downtime occurs — as well as knowledgeable engineers who can advise on best practices for designing high-performance applications at scale.
Here is the story of Showroom Software.
The Starting Point
Up until contacting Everleap, the Showroom team was trying to troubleshoot issues encountered with the public cloud hosting platform on their own and with the help of third-party IT providers. One issue would be solved just in time for another to appear, wasting precious time and resources.
Recognizing that a change was needed, Support Manager Mark Remaly decided to take action. "If my team is unable to sell our solutions with confidence, this business will start heading in the wrong direction."
Through a quick Google search, Remaly found Everleap. Everleap immediately stepped up to design and implement a solution that worked for Showroom Software's specific needs.