EU-U.S. Privacy Shield
Everleap (and its parent company Host Collective, Inc. and subsidiary company DiscountASP.NET) participates in and has certified its compliance with the
EU-U.S. Privacy Shield Framework. Everleap is committed to subjecting all personal data received from European Union (EU) member countries,
in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework,
visit the U.S. Department of Commerce’s Privacy Shield List.
Everleap is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a
third party acting as an agent on its behalf. Everleap complies with the Privacy Shield Principles for all onward transfers of personal data from the EU,
including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Everleap is subject to the regulatory enforcement powers
of the U.S. Federal Trade Commission. In certain situations, Everleap may be required to disclose personal data in response to lawful requests
by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
U.S. - Swiss Safe Harbor Framework
Everleap complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and
retention of personal data from Switzerland. Everleap has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer,
security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Everleap certification, please visit
Information we collect
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form (Order Information). For our web hosting services, you must first provide your domain name or a domain name you wish to purchase. Then we will collect your contact information (such as name, company, email, address and phone number) and financial information (such as credit card number, expiration date). We collect the same information for services that do not require a domain name.
We collect information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
We use this information for billing purposes and to fill your orders, to market new products and services to you, and to send you general information (like newsletters) that we think you will be interested in. This Order Information may be aggregated to create an administrative record that includes information related to the products and services provided to you, how you use those services, problems related to the services and notations from our staff about our relationship with you, among other things.
If we have trouble processing an order, we will use this information to contact you.
Secure Registration Information Collection
The security of your personally identifiable information is important to us. When you enter personally identifiable information as well as sensitive information (such as credit card number) on our registration or order forms and account management interfaces (like the control panel), we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can email us at firstname.lastname@example.org.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer provide you services contact us at email@example.com. We will retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
All of our servers collect statistical information such as your IP address, date you visited, computer you are using, and operating system, among other data (Statistical Information). This information does not identify individual users. We use this information to analyze trends and understand demographic information about our user base so that we can improve our services and usability of our services.
We may use Statistical Information to operate our hardware and software, diagnose problems and administer our web site. We may also use aggregate information to modify the products and services we offer based on who is visiting our web site, and what they are purchasing. We do not use this data to identify you individually.
Third Party Products and Services
Technologies such as: cookies, beacons, tags and scripts are used by Everleap and our marketing partners, affiliates, or analytics or third party service partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files.
This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp,
and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Local Storage (HTML)
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use
LSs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML 5.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We use Google Adwords to advertise this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you may opt-out by following the unsubscribe link located at the bottom of each email.
If you contact us about a problem/issue or with a question, we may ask you for specific information related to this contact (Customer Inquiry Information). We use Customer Inquiry Information to identify you individually. It is used throughout our business to provide services to you. Customer Inquiry Information may be associated with your Order Information to provide services to you. Customer Inquiry Information is shared with third parties to identify and fix problems with services when we are not capable of doing so ourselves. For more information on who we may share your information with, please see the "Other Disclosures" section below.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
Upon request Everleap will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, you may correct, update, or delete inaccuracies through the account Control Panel. If you are having trouble accessing the Control Panel, our customer support team can assist and they can be contacted at firstname.lastname@example.org.
Everleap acknowledges that you have the right to access your personal information. Everleap has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients, and you seek to access, correct, amend, or delete inaccurate data, then direct your query to Everleap’s Client (the data controller).
We will respond to requests for access within a reasonable timeframe.
In the course of providing the services to you, we use the services of third parties, such as credit card processing companies, to bill you for goods and services, a survey provider to send out surveys on our behalf, and a mass email provider to manage specific opt-in email lists. We also use third party service provider software for our Support Portal.
When you order a new domain name, we will share your name, address, email and phone number with our domain registrar partner as necessary for the third party to provide that service.
In certain situations, Everleap may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. These third parties are prohibited from using your personally identifiable information for promotional purposes. We are required to comply with relevant laws,
if we determine that such a disclosure is required by law, such as to comply with a subpoena, judicial proceeding, court order, or legal process served on our website;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety and the safety of others, investigate fraud, or respond to a government request.
It is possible that we may need to provide personally identifiable information to third party vendors that we use in order to provide our services – for example, we provide Microsoft based web hosting. It is possible that should we encounter an issue or bug with Microsoft software that can only be resolved by Microsoft, we may need to share personally identifiable information with Microsoft in order to replicate, troubleshoot and resolve the issue. Similarly, we offer email services using SmarterTools SmarterMail product. It is possible that we could encounter an email issue that must be researched by SmarterTools in order to provide us with a resolution, thus requiring us to provide SmarterTools with personally identifiable information. In these situations, we first ask the customer if we can share personally identifiable information with the third party.
In the event Everleap goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personally identifiable information.
Forum and Blog
If you use our forum or blog you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
Public Member Directory
We will list you in our public accessible member directory. If you wish to request removal of your information from our directory, you can contact us at firstname.lastname@example.org.
We use customer testimonials on our web site, and in our printed promotional material, which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial. To request removal of your personally identifiable information from your submitted testimonial, contact us at email@example.com.
We may use third parties to conduct surveys on our behalf. These surveys will be sent to your email address. Participation in these surveys is completely voluntary and the email contains an out-out option.
We may use a third party service provider to conduct these surveys; that company is prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and the option to opt out.
We do publish research information based on survey data. "Research information" may include blog posts, research papers, "infographics," white papers, and similar academic or commercial writings. Such research papers may include aggregate data, but does not include any personally identifiable information. Should we include any personally identifiable information, we would first ask the customer.
Social Media Widgets
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personally identifiable information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
825 South Myrtle Avenue
Monrovia, CA 91016
Updated: November 21, 2016