Better support, better performance, better price. I’m happy we are working with Everleap.

Everleap Managed Hosting Story
Showroom Software

Summary

In the Fall of 2022, the team at Showroom Software had finally had enough. After migrating to a public cloud platform, the IT and engineering professionals tasked with keeping the Showroom platform running for furniture stores and designers were at their breaking point. The problem? For all the performance and scalability of the public cloud infrastructure, their support and service were sorely lacking.

Showroom Software was established in 2001, providing e-commerce and digital marketing solutions to furniture stores and designers alike. With the help of their software, businesses could manage customer orders, create custom catalogs, build websites, handle payment processing, generate leads, and more.

On the public cloud system, the team had difficulty troubleshooting problems quickly or getting real-time advice on how to optimize their architecture for maximum performance. This not only caused delays in their operations but also resulted in lost revenue due to downtime and other hiccups that could have been avoided with better guidance from the public cloud provider.

Realizing they needed a better hosting solution to ensure their customers’ success and that of Showroom Software’s own platform, they reached out to Everleap. Immediately impressed by Everleap’s commitment to 24/7/365 customer service, Showroom Software saw an opportunity to alleviate some of the pain points associated with cloud hosting.

With Everleap's help, Showroom Software was able to make an effortless migration into the cloud while taking advantage of Everleap’s cloud hosting expertise as well as its proactive advanced monitoring capabilities. Now they have access to quality customer support whenever they need it — helping them nip issues in the bud before any significant downtime occurs — as well as knowledgeable engineers who can advise on best practices for designing high-performance applications at scale.

Here is the story of Showroom Software.

The Starting Point

Up until contacting Everleap, the Showroom team was trying to troubleshoot issues encountered with the public cloud hosting platform on their own and with the help of third-party IT providers. One issue would be solved just in time for another to appear, wasting precious time and resources.

Recognizing that a change was needed, Support Manager Mark Remaly decided to take action. "If my team is unable to sell our solutions with confidence, this business will start heading in the wrong direction."

Through a quick Google search, Remaly found Everleap. Everleap immediately stepped up to design and implement a solution that worked for Showroom Software's specific needs.

"With the public cloud, our support requests would be routed to sales or ignored all together."
- Mark Remaly of Showroom Software

 

The Solution

"I had a lot of questions and, to be honest, I was nervous," said Remaly. "To start, we needed to migrate 38 websites to Everleap. That's a tough thing to do, especially when each site is so important to us.”

By carefully planning not just the infrastructure needs but also the migration plan, Everleap was able to address concerns and help Showroom Software move from a frustrating public cloud experience to an infrastructure built for their business needs.

“The Everleap team performed the migration flawlessly. We were updated every step of the way and I felt comfortable very quickly."

Many months later, Showroom's favorite part about working with Everleap is how responsive they are when it comes to providing technical support.

The Showroom team says, "Support team members Frank and Martin of Everleap have been incredibly helpful, from day one. We have been very pleased with the level of support we've received, as well as the cost-effectiveness and quality of their equipment."

"Most responsive support desk we've ever partnered with. I’m really happy we are working with Everleap."
- Mark Remaly of Showroom Software

The Result

Working with Everleap has allowed Showroom Software to save more than $2,000 a month in hosting fees.

Even better, the included support means that service requests are acknowledged quickly and answered in hours or minutes.

"With the public cloud, our support requests would be routed to sales or ignored all together," continued Remaly. "Better support, better performance, better price. Most responsive support desk we've ever partnered with. I’m really happy we are working with Everleap."

The Conclusion

Overall, Showroom Software’s experience with Everleap has been overwhelmingly positive. They have saved money on hosting fees, received fast and reliable customer support from knowledgeable engineers, and experienced fewer hiccups due to proactive monitoring capabilities.